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Change the "SSO Protocol error" Error message form.

"SSO Protocol error" Error message appears for users that don't have a meeting license and added to a WebEx site that has SSO feature enabled. My customer requesting to change the error message form as it is misleading as it says there is an SSO error.
He wants to change the error message form to another form that explains more the cause/ reason behind this behavior.

  • Guest
  • Apr 12 2021
  • Need more info
  • Guest commented
    7 Oct, 2021 11:25pm

    Thank you for contacting Natilik Support Services. We have created a request for you in our service desk system and a member of our support services team will contact you as soon as possible.

    If this is a severity 1 or 2 incident, please contact us on one of the support numbers listed below quoting ID: 1506923 for an immediate response.

    Alternatively you can also track the status of your request via our Client Web Portal at: http://servicedesk.natilik.com/WorkOrder.do?woMode=viewWO&woID=1506923

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