User Community Feedback

It would be useful to give granular permissions to Granular Agent Viewable Statistics under the agent profile so that we can allow agents to see only certain statistics

For example we want our agents to see agent status for agents in their team but not detailed information such as talk time

This could be achieved by having more granular permissions within the agent profile under Agent Viewable Statistics

Currently the only way to achieve this is a report via analyser which consumes a premium license