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Allow Nickname or First Name change for Enterprise orgs with Directory Connector

This is a common request from our end users that have a preferred first name that is different from the legal first name however since we have Directory Connection sync, changing the name is locked (unavailable).

I know we can probably do other things from the AD side, AD-LDS, etc. but I would prefer if there's something that can be done from the Webex side.

At minimum, I would like to request the option for an admin to set a preferred name for an end user from Control Hub.

I know via API query there's a field called NickName. Is that used for anything? Maybe this can be the solution?

I tried changing the NickName via API but it is blocked.

Maybe Cisco can expose that field or a new field in the control hub user page so that a Control Hub admin can easily set users a preferred first name upon user request?

I would likely be opposed to having users be allowed to change it themselves as this can cause other headaches.

  • Guest
  • Apr 19 2021
  • Guest commented
    7 Oct, 2022 10:13pm

    This is possible in Jabber with directory synchronised users (Right Click Contact > Edit Profile > Display name) . We have many users who have added personal display names for users within their client. We are in the process of migrating to Webex and this is a loss of functionally we are getting push back on.