User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Freshdesk connector to embed WxCC agent desktop controls within Freshdesk agent UI

One of our marquee customer is using SalesForce and Freshdesk for different BUs - while we are able to use SF Connector to embed agent controls with SalesForce we are unable to do so with Freshdesk application - can you please provide a connector for Freshdesk ?

  • Ramesh Thirugnanam
  • Apr 26 2021
  • Will not implement
  • Rajiv Krishnan commented
    4 May, 2021 06:53am

    This can be considered as a Professional Services engagement, plase reach out to : Prakash Kini (prkini) <>