User Community Feedback

It should at least include OK for reply reaction since it's so commonly used.

More would still be better, and special ones for holiday seasons would make things more interesting.

While I understand the intentional choices, could we at least consider adding in the inclusive emoji changes (ex diff color thumbs up), allowing a few others to be optionally added if desired, or a random 1-2 additions in a small bit of fun (ex. crab, monkey, totally random alien, etc).

The current choices are not very business focused. Using "like" to acknowledge is too much Facebook.

This seems to miss the mark on customer obsession and what they want. I would encourage us revisiting this decision.

extremely pity that not a full range of emoticons/gifs can be added under the ''reactions'' tab. quite an old fashioned/outdated management view following their competitors one i am afraid-(

Failure to include emotional reactions in a digital realm is a literal translation of concepts expressed in George Orwell's novel 1984. You take and take until we expect nothing more. You have the ethical responsibility to provide the ability for user's to express their feelings.

I regret this choice. I also feel an animated emoji is useless and overwhelming. I use emoji-reaction to convey a message (eg "message seen but not yet acted upon - this is Slack 101) not to create animations. They're already fun&cute. this is overkill for the worst

This response sounds patronizing to me (the user). Please leave it to us to decide what is overwhelming.

Hint : phone users use emojis and don't seem too overwhelmed

Very disappointed that we cannot add more emoji icons to the list under "Add reaction". Shouldn't be that big of a deal to implement and many users are asking for it.

We do learning and would like to add the thumbs down - when we ask a learner if they need more time - being "sad" doesn't convey the message we want. Just one more feature like a thumbs down to the thumbs up makes sense! PLEASE!!!!!!!

This sounds like basic and simple functionality that all chat platform should provide. Don't understand decision to not implement this.

Based on the comment to vote ratio (literally the highest ratio I've found), I'd say that people feel very strongly about having access to the unicode standard set of Emojis. With this many users telling you that your decision is wrong, consider that your developers and/or business analysis might be wrong.

You have a LOT of competition in the chat space, and none of the chat platforms have decided to take the same decisions you have and restrict Emojis. Ask yourself if there's a good reason that literally all of your competitors have decided to make the opposite decision. Also consider this: https://www.youtube.com/watch?v=BrHHgCBkF1w

For point #1: Please consider that your users are not overwhelmed with the emojis that have been available on their iPhones or Android devices for over a decade now. This is a communication paradigm that people have already been using for a very long time, and Webex Teams fits into that same instant-messaging paradigm.
If too many emojis are a concern, many tools and devices offer a ‘recent’ or ‘most used’ emoji selection - I would expect that Webex Teams could implement this pretty easily.

For point #2: I would argue that most users would far prefer the expressiveness of a wide range of emojis instead of the expressiveness of the short animations for a limited handful of emojis. Just supporting the Unicode standard emojis would make it easier on your own developers (no custom animations), and would make customers much more happy.

Kind of disappointed that WebEx has such a limited number of reactions. Time to switch back to flowdock.

Reason number 1 also seems like a bit of a red herring. We're asking for more emojis because we are quite underwhelmed with the current offerings.

Wayyyy behind pretty much every similar team chat tool. Slack, hipchat, flowdock, etc.

Not only are the selection of emoji's underwhelming, the lack of adding custom emoji is heavily berated in my org.

Custom emoji are a fun, and HEAVILY used feature of every one of these tools. This is not opinionated, my experience in larger companies; ADP, IBM, etc, is that MANY people add their own emojis, express themselves with emojis, it is fun, and well used.

If you do not want to overwhelm users, have a 'recent' emoji selection, and/or a type ahead.

You can do animated much like facebook, have a handful of animated emoji, and leave the rest alone, or separate palettes.

Failing to understand the problem here...

This would be wonderful to have like competitor's applications. The strange animated emojis could easily go away to make room for this. If you are going to allow animated emojis, they should stay animated like competitors do

This is actually kind of important for working remotely. I'd rather have more emojis over animated ones.

This would be great it is almost offensive that I am only permitted to have 7 emotions ever. That use to be one of my favorite features in flowdock.

I would rather have more options than animated emojis. If we need animated imagery, I would rather have gifs embedded on the chat window