User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

WebHook for calls made within an organization to a number managed by WebEx Calling

Currently when you create a telephony_calls webhook it only applies to the creator of the integration. You can receive webhooks for calls you are making and receiving, but you can't receive webhooks for calls anyone else in the organization is making/receiving. The integration needs a new scope called "spark-admin:calls_read" that would allow an integration to capture calling events for anyone in the organization. There are a number of admin scopes already for messages and meetings but nothing for calling.

  • Guest
  • Apr 30 2021
  • Guest commented
    19 Jul, 2022 02:07pm

    This is a major requirement for many of our mutual customers. Real time dashboards that can be tailored to their use case can only be developed with org. level events.

  • Hoa Dao commented
    6 Apr, 2022 03:39pm

    Thank you for sharing this great article. hopes you will have many more articles for everyone to read.

  • Dan Eccher commented
    3 Mar, 2022 08:57pm

    Ideally this would include calling events for calls reaching an auto attendant, what menu selection(s) the user chooses, and where the calls goes next (before a user is in the loop). Similarly for queues, hunt groups, etc.

    Not only would this enable some automated routing, but it would also open up the system for some great external reporting by storing some or all of the events in a DB or similar.