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DUPLICATE: Webex Presence Sync with Microsoft Teams

A daily experience is getting Webex calls while in a Microsoft Teams meeting. The presence status in the Webex app stays green. Many people then prefer to take Teams Calling alone without having the problem.

The presence status between Microsoft Teams and Webex app should be synchronized. This would also fix the overlap when both apps are installed and need to sync with Outlook. Many vendors are building this feature into their apps right now.

  • TINO SVATEK
  • Jun 2 2021
  • Planned
  • Mar 16, 2023

    Admin response

    This is now scheduled to GA in Q2-CY2023.

  • Guest commented
    26 Mar 10:59am

    Colleagues call me on Webex whilst I'm on a MS Teams call as it's showing that I'm available. It's frustrating. I would like to know how I can synchronise them.

  • Carson Briggs commented
    26 Mar 10:07am

    We have customers on Microsoft Teams and Webex. The sales and our management always moaning about: While on a call or meeting on teams getting calls on Webex. It does work webex to teams but not the other way.

  • Guest commented
    28 Feb 10:43pm

    As of 2/28/2024 this appears to work, with Presence Sync enabled in Control Hub, in the Webex-to-MS-Teams direction.

    We still see users in a Meeting in MS Teams and this does not update the Webex side to either the On-a-Call or In-a-Meeting status.

    The Webex Help article at
    https://help.webex.com/en-us/article/ngmx08cb/Webex-Calling-for-Microsoft-Teams
    in the section "Bidirectional presence sync" states that for the Webex "In a Meeting" state, that "(This status syncs only from Webex to Teams)"

    A fix for this in the MS Teams to Webex direction is highly desired.

  • Emil Malm commented
    11 Oct, 2023 11:58am

    And where is the release notes or settings to enable this? Cannot find anything about it?

  • Guest commented
    11 Oct, 2023 02:00am

    Feature went GA Oct 5th

  • Aaron Gardner commented
    10 Oct, 2023 03:27pm

    Q2 is typically April 1st to June 30th, so it seems like this feature is delayed.

    We are a VoIP provider and our customers use the Webex for Broadworks applications to tie in with their hosted telephony. It's my sincere hope that this version of the application (which is not the same as Webex Meetings and doesn't have a Control Hub) will have the same presence synchronisation.

    It would be especially good if the user can choose (inside the app, not the control hub) whether calls during busy times are ignored (DND), forwarded to a different number, or perhaps generate a silent toast notification in the OS... instead of the very loud ringing that currently happens.

  • Andrea Soglia commented
    2 Oct, 2023 12:29pm

    When will be releasend in webex calling?

    Is Q2-CY2023 passed?

  • Josh Hackworth commented
    21 Sep, 2023 03:30pm

    Any update?


  • Guest commented
    4 Sep, 2023 03:19pm

    Any further updates on this?

  • Brian Pineda commented
    24 Aug, 2023 08:54pm

    Updates on this?

  • Brendon Porges commented
    12 Jul, 2023 01:32pm

    Any updates?

  • Guest commented
    31 May, 2023 04:11pm

    Any update on this? Q2-CY2023 is almost past.

  • Juergen Weber commented
    16 May, 2023 11:37am

    What mean Q2-CY2023? Calender Year or Cisco Year?

  • Michal Warszawa-Kurek commented
    16 Mar, 2023 02:22pm

    Are there any updates on this thread?
    Feature would be really helpful.

  • Rikard Krvaric commented
    16 Feb, 2023 11:45pm

    I was told that if you integrate the Webex plugin into MS Teams, they will synchronize. Is that correct?

  • Guest commented
    8 Feb, 2023 04:39pm

    Any update on this? Looking forward to this

  • Guest commented
    24 Jan, 2023 10:21am

    We are in the first half of 2023. Do we have any update on the revised time line on the solution?

  • Guest commented
    10 Jan, 2023 10:00pm

    Is there an update on this feature request?

  • Guest commented
    26 Oct, 2022 01:27pm

    Any update on when in the second half of 2022 we'll see this? We are getting more and more pressure to move away from Webex and go to Teams. We need this with Zoom as well.

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