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DUPLICATE: Webex Presence Sync with Microsoft Teams

A daily experience is getting Webex calls while in a Microsoft Teams meeting. The presence status in the Webex app stays green. Many people then prefer to take Teams Calling alone without having the problem.

The presence status between Microsoft Teams and Webex app should be synchronized. This would also fix the overlap when both apps are installed and need to sync with Outlook. Many vendors are building this feature into their apps right now.

  • TINO SVATEK
  • Jun 2 2021
  • Planned
  • Mar 16, 2023

    Admin response

    This is now scheduled to GA in Q2-CY2023.

  • Guest commented
    26 Mar 10:59

    Colleagues call me on Webex whilst I'm on a MS Teams call as it's showing that I'm available. It's frustrating. I would like to know how I can synchronise them.

  • Carson Briggs commented
    26 Mar 10:07

    We have customers on Microsoft Teams and Webex. The sales and our management always moaning about: While on a call or meeting on teams getting calls on Webex. It does work webex to teams but not the other way.

  • Guest commented
    28 Feb 22:43

    As of 2/28/2024 this appears to work, with Presence Sync enabled in Control Hub, in the Webex-to-MS-Teams direction.

    We still see users in a Meeting in MS Teams and this does not update the Webex side to either the On-a-Call or In-a-Meeting status.

    The Webex Help article at
    https://help.webex.com/en-us/article/ngmx08cb/Webex-Calling-for-Microsoft-Teams
    in the section "Bidirectional presence sync" states that for the Webex "In a Meeting" state, that "(This status syncs only from Webex to Teams)"

    A fix for this in the MS Teams to Webex direction is highly desired.

  • Emil Malm commented
    October 11, 2023 11:58

    And where is the release notes or settings to enable this? Cannot find anything about it?

  • Guest commented
    October 11, 2023 02:00

    Feature went GA Oct 5th

  • Aaron Gardner commented
    October 10, 2023 15:27

    Q2 is typically April 1st to June 30th, so it seems like this feature is delayed.

    We are a VoIP provider and our customers use the Webex for Broadworks applications to tie in with their hosted telephony. It's my sincere hope that this version of the application (which is not the same as Webex Meetings and doesn't have a Control Hub) will have the same presence synchronisation.

    It would be especially good if the user can choose (inside the app, not the control hub) whether calls during busy times are ignored (DND), forwarded to a different number, or perhaps generate a silent toast notification in the OS... instead of the very loud ringing that currently happens.

  • Andrea Soglia commented
    October 02, 2023 12:29

    When will be releasend in webex calling?

    Is Q2-CY2023 passed?

  • Josh Hackworth commented
    September 21, 2023 15:30

    Any update?


  • Guest commented
    September 04, 2023 15:19

    Any further updates on this?

  • Brian Pineda commented
    August 24, 2023 20:54

    Updates on this?

  • Brendon Porges commented
    July 12, 2023 13:32

    Any updates?

  • Guest commented
    May 31, 2023 16:11

    Any update on this? Q2-CY2023 is almost past.

  • Juergen Weber commented
    May 16, 2023 11:37

    What mean Q2-CY2023? Calender Year or Cisco Year?

  • Michal Warszawa-Kurek commented
    March 16, 2023 14:22

    Are there any updates on this thread?
    Feature would be really helpful.

  • Rikard Krvaric commented
    February 16, 2023 23:45

    I was told that if you integrate the Webex plugin into MS Teams, they will synchronize. Is that correct?

  • Guest commented
    February 08, 2023 16:39

    Any update on this? Looking forward to this

  • Guest commented
    January 24, 2023 10:21

    We are in the first half of 2023. Do we have any update on the revised time line on the solution?

  • Guest commented
    January 10, 2023 22:00

    Is there an update on this feature request?

  • Guest commented
    October 26, 2022 13:27

    Any update on when in the second half of 2022 we'll see this? We are getting more and more pressure to move away from Webex and go to Teams. We need this with Zoom as well.

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