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CropFill is not supported for group space calls

Currently in latest sdks of Android and IOS, we are observing that in group call remote video stream is not covering full width.


  1. Login into the app on one device
    2. Login into the app on another device
    3. Make one Space including both logged in users
    4. Initiate a group/space call from one device and answer it from another device
    5. Observe that the remote person video is not displaying full size/crop fill and a black portion appears on the sides of the remote video.

As per webex support , this is the current behavior in sdk and need to raise feature request for same:

"After reviewing this further the SDK engineers found that the service that the SDK uses for connecting video considers a group call a conference and conferences only support landscape modes. This means for mobile portrait video(width < height), it will exchange the value of width and height. In this case the behavior of the video appears as Fit mode in group calls should be an expected behavior. Basically CropFill is not supported for group space calls. In order for this support to be added it requires server changes outside of the SD"

Reference ticket :

  • Guest
  • Jun 9 2021
  • Will not implement