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Webex CC - Edit User Profile Access Confirmation

From our understanding if we give a User Profile edit access to the provisioning module & turn “Manage User Profiles” on (as shown below) – this means that whoever has this User Profile assigned to them will be able to edit any User Profile within Contact Centre? Is there any way to restrict this instead of being on or off for all?

We can configure what modules should be available, but not the objects inside the module. The exceptions are only Routing Strategies, Sites & Teams. (you can select EP/Q/Sites/Teams under Access Rights).


Business justification - We have supervisors located globally across the world and we need to restrict the access of seeing all the entries which are irrelevant for them. if we can restrict this instead of being on or off for all? or make it as country specific so supervisor having access to one country should not be able to see the user profiles for other countries..

  • rohit pisal
  • Jun 14 2021