User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex Audio Headset preferences option improvements

It would be nice if Webex remembered all my audio setting and made it possible to have a list I could specify the order in which each device

We have laptops and docking stations at each desk. Each time the end use un-docks, Webex resets the audio device to the sound card on the laptop because it can no longer see the headset that is connected to the docking station.

Some users take their laptops home to telecommute and use a USB headset. Each time they change locations,

  • Guest
  • Jun 14 2021
  • Jay Young commented
    15 Jun 08:10pm

    I love this idea. I was just about to open a request myself with this exact issue. Please fix.

  • Guest commented
    11 Apr 07:36am

    I totally agree that this feature was great on Jabber but sadly hasn't been integrated into the Webex app.

  • Guest commented
    6 Apr 05:57am

    I aggree, I do not understand why this is not ported over from Jabber to Webex.

    Please add this feature. This would really help in an environment with multiple Audio Devices connected to a CLient (via Docking Station or Screen with Sound Devices).

    Especially in a Windows Environment with the stupid behaviour of Windows with "Default Audio Devices" and "Default Communication Devices" it would be helpfull!

  • Guest commented
    19 Jul, 2022 08:04pm

    Very helpful to have this. It would ease the transition!

  • Guest commented
    19 Jul, 2022 04:17pm

    We are desperately in need of being able to prioritize peripherals in the audio/video settings, because of the hybrid work environment. We have teleworking options, but also have to be in the office a certain number of days/week, so undocking from the home system and docking into the work system changes how the same device connects to Webex.

    As someone already stated, Jabber provides this option of prioritizing, and with many orgs movement to housing calling in the Webex app, this would be a great addition to opportunites for end users ease of use!

  • Parth Patel commented
    21 Mar, 2022 06:18pm

    It was a very helpful feature while troubleshooting audio devices issue in Jabber. When users selected priority of their devices in Jabber, it prevented audio device management of multiple applications using audio devices. This was a proprietary setting in cisco.