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Webex Audio Headset preferences option improvements

It would be nice if Webex remembered all my audio setting and made it possible to have a list I could specify the order in which each device



We have laptops and docking stations at each desk. Each time the end use un-docks, Webex resets the audio device to the sound card on the laptop because it can no longer see the headset that is connected to the docking station.



Some users take their laptops home to telecommute and use a USB headset. Each time they change locations,


  • Guest
  • Jun 14 2021
  • Guest commented
    19 Jan 10:16

    This would be a very useful functionality as this is one of the main complaints for the webex experience for our hybrid workers.

    Doesn't anybody at Cisco would comment on this possible feature ?

  • Jay Young commented
    June 15, 2023 20:10

    I love this idea. I was just about to open a request myself with this exact issue. Please fix.

  • Guest commented
    April 11, 2023 07:36

    I totally agree that this feature was great on Jabber but sadly hasn't been integrated into the Webex app.

  • Johannes Ebner commented
    April 06, 2023 05:57

    I aggree, I do not understand why this is not ported over from Jabber to Webex.


    Please add this feature. This would really help in an environment with multiple Audio Devices connected to a CLient (via Docking Station or Screen with Sound Devices).


    Especially in a Windows Environment with the stupid behaviour of Windows with "Default Audio Devices" and "Default Communication Devices" it would be helpfull!


  • Guest commented
    July 19, 2022 20:04

    Very helpful to have this. It would ease the transition!


  • Guest commented
    July 19, 2022 16:17

    We are desperately in need of being able to prioritize peripherals in the audio/video settings, because of the hybrid work environment. We have teleworking options, but also have to be in the office a certain number of days/week, so undocking from the home system and docking into the work system changes how the same device connects to Webex.

    As someone already stated, Jabber provides this option of prioritizing, and with many orgs movement to housing calling in the Webex app, this would be a great addition to opportunites for end users ease of use!

  • Parth Patel commented
    March 21, 2022 18:18

    It was a very helpful feature while troubleshooting audio devices issue in Jabber. When users selected priority of their devices in Jabber, it prevented audio device management of multiple applications using audio devices. This was a proprietary setting in cisco.