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"Agent Stats by State - Realtime" only shows the generic "Idle" state for the agent instead of the specific idle state.

In Agent Desktop,the agent can see the "Detailed State Summary" under the "Agent Stats by State - Realtime" heading. However, it needs to display the specific Idle states that the agent has chosen, so that they can monitor their idle time in the various states that admins configure, such as Break, Lunch, Etc.

  • Guest
  • Jun 14 2021
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