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Enhance RSS (webex) bot to include BroadWorks field notices

TAC no longer emails out field notices/etc relevant to the BroadWorks platform (ref: https://xchange.broadsoft.com/node/1055515), and as-per SR691393376 there seems to be no WebEx accessible feature via the Cisco RSS subscription service to provide this.

  • Andrew Bergman
  • Jun 28 2021
  • Not likely to implement
  • Attach files
  • Andrew Bergman commented
    21 Sep, 2021 08:30am

    Yes, they are - but the non-push nature of finding information about this, when the previous service was a near instant notification, is a disappointing change by Cisco.

    While you can rig up a solution using:

    You can receive RSS notifications in WebEx, either directly, or into a space.

    Unfortunately it appears the RSS feed is sometimes updated the day after notifications appear, and Cisco TAC has still sent (at least one) email notifications out to the old broadsoft-tac-alert list, even though they had previously advised it would be discontinued in May.

    Sure, it is a replacement, but it certainly is not excellent - and barely hits the target for anything remotely related to being customer focused.

  • Andre Gauthier commented
    21 Jul, 2021 03:02pm