User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Enhance RSS (webex) bot to include BroadWorks field notices

TAC no longer emails out field notices/etc relevant to the BroadWorks platform (ref: https://xchange.broadsoft.com/node/1055515), and as-per SR691393376 there seems to be no WebEx accessible feature via the Cisco RSS subscription service to provide this.

  • Guest
  • Jun 28 2021
  • Will not implement
  • Guest commented
    September 21, 2021 08:30

    Yes, they are - but the non-push nature of finding information about this, when the previous service was a near instant notification, is a disappointing change by Cisco.

    While you can rig up a solution using:

    You can receive RSS notifications in WebEx, either directly, or into a space.

    Unfortunately it appears the RSS feed is sometimes updated the day after notifications appear, and Cisco TAC has still sent (at least one) email notifications out to the old broadsoft-tac-alert list, even though they had previously advised it would be discontinued in May.

    Sure, it is a replacement, but it certainly is not excellent - and barely hits the target for anything remotely related to being customer focused.

  • Andre Gauthier commented
    July 21, 2021 15:02