User Community Feedback

Hi Chenggang,

We've already tried this parameter and it doesn't appear to work. With a fresh install of either 12.9.5 or 14 we find that any new audio device is immediately put to the top of the list and used. It just ignores the parameter. In addition the 'keep using the same device..' button does not change which would be confusing for the users anyway.

thanks

Bill

Hi Bill,

there is already a parameter for this:

HeadsetPreference

Applies to Cisco Jabber for Windows and Mac

Specifies whether Cisco Jabber adds a new audio device to the top or bottom of the device priority list. The device priority list is in the Advanced audio settings.

PreferNewDevice (default)—Cisco Jabber adds the new audio device to the top of the list, and makes it the preferred device.

PreferOldDevice—Cisco Jabber adds a new audio device to the bottom of the list, with no change to the configured preferred device.

please be noted, this only applies to "NEW" device, which means Jabber has never seen this device before.

and this parameter is for a default value, once user has changed the settings, user's preference will always override the parameter's value.