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When will Meeting Transcription be a feature that can be controlled at the partner org level?

It can currently only be controlled at the customer org level, which does not fit our operational model

  • Pete Shenton
  • Jul 15 2021
  • Need more info
  • Pete Shenton commented
    7 Oct, 2022 08:22am

    Our operational model is to not give our customers direct access to Control Hub, but to give them a single unified self-care portal as part of our products. We therefore want to be able to enable/disable features at the partner level (in the first instance), but then in future as our portal matures (and Cisco make appropriate APIs available), extend the control down to resellers/customers via our portal.

  • Pete Shenton commented
    8 Feb, 2022 08:44am

    Hi Peter, our operational model (at the moment) is that we do not give access to control hub to our customers (whether that be wholesale resellers or direct customers) - our intent is to gradually evolve our customer self-care portal to take advantage of Webex APIs to give, as/when those APIs become available and as our portal roadmap evolves.

    For the moment, therefore, we generally want to be able to control access to Webex features at the partner org level, so that any particular feature is either "on" or "off" across our customer base - we already have ~70,000 customers, so clearly for us to manage on a per-customer (which equates to per-org in Webex) level would be completely untenable.

    I believe that there is currently a single control in Control Hub which defines whether Meeting Transcription is enabled or not?

  • Peter Kim commented
    3 Feb, 2022 04:50pm

    Can you please provide more details on your operational model? And are you referring to a particular setting in Control Hub?