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Opportunity to make audio-only call from Outlook (integrated with Webex)

When hovering over a contact in Outlook, customer sees the following options:
"Send a Message"
"Start audio-only Call"
"Start Video Call"
"Send an email"
as per https://help.webex.com/en-us/yf1gc7/Webex-Connect-Your-Microsoft-Outlook-Account
However, both calls (audio-only and video call) end up with the same result: A Video Call is initiated.

Need to have the option to make audio-only calls from Outlook (integrated with Webex)

  • Guest
  • Jul 23 2021
  • Future consideration
Webex App: Calling: App Devices Integration
  • Rachelle Benavidez commented
    16 Nov, 2022 05:30pm

    Netcracker is requesting.


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  • Guest commented
    26 Oct, 2022 06:15am

    UCM calling

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  • Netcracker Technology commented
    24 Jan, 2022 10:01am

    The is for UCM calling ('Call Work' option).

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  • Admin
    Jefferson Lu commented
    24 Jan, 2022 01:51am

    Is your ask for UCM calling? or Webex Calling?

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