User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Opportunity to make audio-only call from Outlook (integrated with Webex)

When hovering over a contact in Outlook, customer sees the following options:
"Send a Message"
"Start audio-only Call"
"Start Video Call"
"Send an email"
as per
However, both calls (audio-only and video call) end up with the same result: A Video Call is initiated.

Need to have the option to make audio-only calls from Outlook (integrated with Webex)

  • Guest
  • Jul 23 2021
  • Planned
  • Rachelle Benavidez commented
    16 Nov, 2022 05:30pm

    Netcracker is requesting.

  • Cataldo Filareti commented
    26 Oct, 2022 06:15am

    UCM calling

  • Netcracker Technology commented
    24 Jan, 2022 10:01am

    The is for UCM calling ('Call Work' option).

  • Admin
    Jefferson Lu commented
    24 Jan, 2022 01:51am

    Is your ask for UCM calling? or Webex Calling?