User Community Feedback

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Webex Phone Services Credentials Change + Notification

The Webex (teams) client does not prompt the user to change their phone services password if their credentials change. There is only a small message at the bottom of the screen. Obviously, Webex knows the credentials are wrong, but it continues to try and authenticate which triggers our AD account lockout policies. Please have the client stop trying to authenticate or make it VERY clear to the user, that they need to update their credentials for phone services.

  • Guest
  • Aug 3 2021
  • Future consideration