User Community Feedback

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NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Add Help Button to Webex Desktop Application

adding an actionable button to the Webex Desktop Application that links to the Webex Help Center would put self-help documentation at the finger tips to the users that didn't know it was out there, making it visible and readily accessible. This adds benefit for the user experience as well as support teams.

  • Caroline Flowers
  • Aug 6 2021
  • Already exists
  • Admin
    Manali Dongre commented
    2 Sep, 2021 01:41am

    We have it in the left navigation in the bottom...Help that links to Help center. Is that not prominent enough? Please do let us know. We are looking at making Help even better in the app and so your feedback will help.

  • Caroline Flowers commented
    6 Aug, 2021 07:40pm

    To add clarity here, adding a button to the Desktop App have it direct to for all encompassing Webex questions. The "Help" in the settings is not easily visible and directs to help specifically for the Desktop App. Most people want to know how to record a meeting, etc. and don't know the KB is there when "help" currently is multiple clicks away and directs to info on the app itself.