User Community Feedback

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inter-domain / org Presence Status visibility

I'm working a lot with other companies / customers.

In Jabber I had a rich presence state (red, yellow, green, custom text, on the phone status) of everybody (internal & external).

In Webex now I have nothing - external contacts are always grey. That is a huge step back for me. That is especially bad for XMPP federated contacts where I know the Info IS there.

So please enable presence state visibility to other orgs (teams native AND for XMPP federated contacts).


  • Michael Heimann
  • Jun 26 2020
  • Future consideration
  • Kevin Kehnen commented
    2 Apr 01:22pm

    We really need this one, else we might be forced to cut over to MS teams.

  • Kas Serrette commented
    13 Feb 10:35am

    This is why folks are looking for other stuff that would run on cisco's infrastructure but perform better than cisco.

  • Kas Serrette commented
    13 Feb 10:31am

    why is it so difficult for cisco to have new products, at least as good as the older ones?

  • Guest commented
    13 Feb 10:03am

    This is urgent if you are to remain competitive with MS Teams who already have this available

  • Guest commented
    3 Nov, 2023 12:33pm

    This functionality should be there, it helps to see and share presence.

  • Guest commented
    3 Sep, 2022 03:32pm

    Massive step backwards compared to Jabber. We need this functionality, our customers are using Microsoft Teams instead of Webex for this functionality. It should be off by default but if both orgs agree, presence should be shared.

  • Wade Hunter commented
    9 Jul, 2020 04:16pm

    This should be configurable in Control Hub. Ideally, if "Block External Communication" is enabled, and specific domains are whitelisted, we should be able to enable/disable presence sharing for each whitelisted domain, or enable/disable it globally for all external contacts.