User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Outbound caller ID to span locations

For a campus setting (multiple building/address locations very close) I would like to have the outbound caller ID be the same for each user from different locations. Basically the caller ID show a single Corp number that spans locations.

  • Guest
  • Aug 19 2021
  • Future consideration
  • Nils commented
    3 Oct, 2023 09:45pm

    I'm having this exact same problem, with SR 696225843 open about it right now.

    No progress, just push back saying "Unfortunately by design that is not possible. The Outbound Caller ID is set per location".

    Weird that I could do it with UCM on prem, and others with net2phone and 3CX do not have this limitation.

    @Alec Walker, your reply to the original poster doesn't make sense. OP is asking about setting the External Caller ID number for users in different locations. Your reply talks about "configurable name for locations", which is not what OP was asking about.

  • Admin
    Alec Walker commented
    23 Aug, 2021 12:31am

    Support for a configurable name for locations is going to be released in CYQ4-2021. This is not an enterprise-wide setting, but it is a setting that can be applied at the location level. A corporate-wide setting is something we can consider for the future.