Currently there are multiple user experiences when parking a call on Webex Calling:
Desk phone - If call park extensions are configured, a desk phone user can click the "Park" softkey and dial the park extension
Desk phone - If call park group is configured, a desk phone user needs to transfer the call to *58# where it is then automatically parked against a park member
Webex App (teams) - If call park extensions are configured, a Webex App user needs to transfer the call to *68XX#.. if 10 is the park number, then you'd need to transfer the call to *6810#. In this circumstance the park button is useless in the app and returns an error message.
Webex App (teams) - If call park group is configured, a Webex App user simply needs to click the 'Park' option while in a call. The call is then parked automatically against a member.
We can see that there are 4 separate ways to park a call depending on the setup and end device. It is hard to train users (especially when migrating from a Cisco UCM environment) on the intricacies of parking a call. Retrieving the call is simpler across the platforms and works as expected.
My customers expect a simple and easy to use call park:
Press Park button and dial the park extension they wish to park against. This should work on desk phone or Webex App
Press Park button and have the call automatically parked against a park extension. Have the system display and/or read back the extension. This should work on the desk phone or Webex App
With the recent enhancement to Call Park feature, user experience of parking a call is improved to remove inconsistences. Please see the details below..
Webex calling has two types of Call Park.
Call Park Direct - Allows users to park a call against a specific user's extension or Call Park Extension.
Call Park Group - Allows a defined group of users known as members to automatically park calls against available park destinations configured in a call park group. Park destinations can be either member's extensions or Call Park Extensions.
Call Park Direct – How to park a call
Desk Phone - Method 1: Press the “Park” softkey and dial destination user’s extension or destination Call Park Extension
Method 2: Dial feature access code (FAC) *68 + destination user’s extension or destination Call Park Extension
Webex App – Method 1: Dial feature access code (FAC) *68 + destination user’s extension or destination Call Park Extension. This is the only method available now. Providing a “Park” option for call park direct is in backlog.
Call Park Group – How to park a call
Desk Phone - Method 1: Press the “Group Park” softkey. Admin can setup a programmable softkey for desk phones. Providing a native softkey for call park group is in backlog and will be planned later.
Method 2: Dial feature access code (FAC) *58
Webex App – Method 1: Click or tap “Group Park” option. This option was recently renamed from “Park” to “Group Park” to align with the functionality it does.
Method 2: Dial feature access code (FAC) *58
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Any updates about this?
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