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Voicemail to Text Transcription

This would be a nice to have for many clients transtioning from an on prem CUCM to Webex Calling, whereby calls are transcribed into either email or text as an option.

  • Guest
  • Jun 29 2020
  • Shipped
  • Dan Eccher commented
    18 Feb, 2022 09:22pm

    I was asked about this feature today. I see it was stated to be on the roadmap 2/25/2021. Almost exactly a year ago. Is there an ETA for this functionality to be released?

  • Bob Hamm commented
    25 Oct, 2021 07:22pm

    We are getting more requests for this as time goes on. Hopw this gets added soon. We can add in Dubber? But that requires additional costs for customers?

  • Guest commented
    16 Jun, 2021 01:36pm

    I cannot believe that when we moved from Spark Calling to Webex Calling we lost voicemail transcription. This is a huge, huge, huge, step backward. This is killing mobile productivity. It is time consuming to listen to voicemails. With transcription you can move much more quickly in determining what matters and what does not and then decide what calls to make in what order for what reason. The lack of this service destroys that productivity. This has to be fixed now or we are switching to another provider.

  • Tim Carr commented
    5 May, 2021 07:02pm

    As a Webex Partner/Reseller I am getting asked by current, and/or potenial, customers about voicemail transcription. Webex has a lot going for it in the medical office industry; However, this is a big stumbling block for migrating medical offices.

  • Matthew White commented
    5 Feb, 2021 03:04pm

    if this is needed immediately this can currently be achieved through adding Dubber AI to the solution but that then does then require a third party play.

  • Scott Lawrence commented
    5 Feb, 2021 02:03pm

    This has gone from a nice to have to a first level requirement in RFP's . We need this feature yesterday.

  • Guest commented
    5 Feb, 2021 09:29am

    Brilliant, look forward to obtaining further details on this.

  • Admin
    Chenggang Tang commented
    5 Feb, 2021 09:17am

    Hi, we do have Voicemail transcription in our backlog.