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Separate CNAM for internal and external calls

We need to be able to send different caller ID number and CNAM for internal and external calls. Currently if we push the business name on it also shows for internal extension to extension calls making it very difficult to know who is calling you.

  • Guest
  • Jun 29 2020
  • Jake Kushner commented
    February 03, 2022 15:49

    This is possible now I think, right? I see new settings under User details view > Calling > Caller ID "External Caller ID Name" which seems to indicate it is finally implemented!

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  • Jake Kushner commented
    August 05, 2021 05:20

    Is this still not possible? This would be a deal breaker for our organization moving to WebEx Calling. We need the company name or location name to be displayed as outbound caller ID name for external calls, but the user's name and extension for internal calls.


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  • Guest commented
    February 18, 2021 21:20

    For Webex Calling Carrier too, please.

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  • Guest commented
    February 18, 2021 21:20

    Note: this may be the same as WXCUST-I-2523, WXCUST-I-2110, as well as CR-9277 from the older Change Request system.

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