When the primary phone gets removed, the

When the primary phone gets removed, the secondary phone should become primary

We ran into an issue where the Primary phone got upgraded, the partner pre-provisioned the phone before delivering it to the user. Once the phone was delivered, the primary phone got removed from the user's profile. The secondary phone did not get promoted to primary, which in turn made the monitored lines not show up on that phone.

Guest
Sep 2 2021
Planned

Calling: Webex Calling / Webex App: Calling: Broadworks & Webex App Calling

Comments (2)
Votes (8)

Post comment

Admin

Alec Walker commented

November 07, 2022 14:44

Adding support for monitored lines to secondary devices, thereby removing the need to distinguish primary vs. secondary. Please visit the Collaboration roadmap on SalesConnect for more information. You can find additional information on Webex Calling Coming Soon as the release date approaches.

×
Attachments Open full size
David Tibbe commented

September 03, 2021 18:14

sounds familiar :)
https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-13873

×
Attachments Open full size

User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

When the primary phone gets removed, the secondary phone should become primary

Related ideas

When the primary phone gets removed, the secondary phone should become primary

Attachments Open full size

Attachments Open full size

Identify yourself with your email address

Related ideas