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Auto Attendant Timeout Value

Customers need a timeout action for Auto Attendants in Webex Calling. If no options are selected from the menu after X seconds, the call will be routed to a specific user/hunt group/voice mailbox.

  • Antonia Smith
  • Sep 8 2021
  • Future consideration
  • Guest commented
    15 Dec, 2023 08:30pm

    Need after greetings options. Repeat greeting, xfer options, etc. Requirement from even the most basic customer environments.

  • Christian Balcharan commented
    9 Nov, 2023 06:41pm

    There needs to be an option to repeat the menu if nothing is selected

  • Dirk Haney commented
    14 Aug, 2023 10:29pm

    I also would like a shorter time (customizable?) before the "Transfer to operator" actually sends to the operator. 10 seconds is way too long.

  • Jordan Buelow commented
    16 Jun, 2023 03:37pm

    There is still a need for a setting for the "null" selection scenario. Many customers would like their closed greeting to state "or stay on the line to leave a message" at the end and the "transfer call to operator" set to a group voicemail. The long wait afterwards and the "please stay on the line while your call is transferred to the operator" is pretty awkward for the caller. Also in some areas, some callers may not be able to select a DTMF option so having the ability to configure what happens in the event of no selection by the caller is still a big need. Thanks

  • Guest commented
    3 Mar, 2023 04:36pm

    "Transfer Call to Operator" will only be used when we need to send call to rings to a extension or number, what if we need to send call directly to a user voicemail or group voicemail without ringing first

  • Vaijanath Sonvane commented
    22 Nov, 2021 07:10pm

    This is a basic feature of any phone system out there. There should be an options to define timeout, or define how many times you want to repeat the message.

  • Adrian Minder commented
    26 Oct, 2021 03:30pm

    If an Auto-Attendant menu includes an option that is set to "Transfer Call to Operator", then if no options are selected after 10 seconds the call will be routed to the number/user/feature for "Transfer Call to Operator" menu option.

    For example, if Option 0 is set to the function "Transfer Call to Operator", and if the option is set to transfer the call to extension 101, then if no options are selected after 10 seconds, then the call will be routed to extension 101.

    Will that satisfy this request, or is there still a need for a more explicit timeout function in the Auto-Attendant Menu?