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Customers need a timeout action for Auto Attendants in Webex Calling. If no options are selected from the menu after X seconds, the call will be routed to a specific user/hunt group/voice mailbox.
This is a basic feature of any phone system out there. There should be an options to define timeout, or define how many times you want to repeat the message.
If an Auto-Attendant menu includes an option that is set to "Transfer Call to Operator", then if no options are selected after 10 seconds the call will be routed to the number/user/feature for "Transfer Call to Operator" menu option.
For example, if Option 0 is set to the function "Transfer Call to Operator", and if the option is set to transfer the call to extension 101, then if no options are selected after 10 seconds, then the call will be routed to extension 101.
Will that satisfy this request, or is there still a need for a more explicit timeout function in the Auto-Attendant Menu?
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