User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Auto Attendant Timeout Value

Customers need a timeout action for Auto Attendants in Webex Calling. If no options are selected from the menu after X seconds, the call will be routed to a specific user/hunt group/voice mailbox.

  • Antonia Smith
  • Sep 8 2021
  • Vaijanath Sonvane commented
    22 Nov, 2021 07:10pm

    This is a basic feature of any phone system out there. There should be an options to define timeout, or define how many times you want to repeat the message.

  • Guest commented
    26 Oct, 2021 03:30pm

    If an Auto-Attendant menu includes an option that is set to "Transfer Call to Operator", then if no options are selected after 10 seconds the call will be routed to the number/user/feature for "Transfer Call to Operator" menu option.

    For example, if Option 0 is set to the function "Transfer Call to Operator", and if the option is set to transfer the call to extension 101, then if no options are selected after 10 seconds, then the call will be routed to extension 101.

    Will that satisfy this request, or is there still a need for a more explicit timeout function in the Auto-Attendant Menu?