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At the moment the login id for Webex is case sensitive, this can be a major pain for users.
When they are logging in to the app a user may not be aware that they have to enter an uppercase character to get in to the app.
The problem here is that this causes unnecessary support calls/tickets.
Even if it could be smart enough to suggest that there is a similar email address in use before it goes off and then adds a free consumer account in Webex.
To explain the flow:
BW User id: (i.e. assume we have done lower case provisioning on BW user ids): j.bloggs@example.com
Webex email in CI: Joe.bloggs@bloggs.com
Alternate id on BW: joe.bloggs@bloggs.com
Then the user opens the app:
1) Customer enters at first screen: Joe.bloggs@bloggs.com
2) Webex Auth passes
3) Second login screen: (get userprofile):
Joe.bloggs@bloggs.comis prefilled for user and sent with password to BW
4) Auth fails on BW, because it was provisioned with lower case.
Webex's identity system is not case-sensitive. Could this be an issue on the Broadworks side?
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