At the moment the login id for Webex is case sensitive, this can be a major pain for users.
When they are logging in to the app a user may not be aware that they have to enter an uppercase character to get in to the app.
The problem here is that this causes unnecessary support calls/tickets.
Even if it could be smart enough to suggest that there is a similar email address in use before it goes off and then adds a free consumer account in Webex.
To explain the flow:
BW User id: (i.e. assume we have done lower case provisioning on BW user ids): firstname.lastname@example.org
Webex email in CI: Joe.email@example.com
Alternate id on BW: firstname.lastname@example.org
Then the user opens the app:
1) Customer enters at first screen: Joe.email@example.com
2) Webex Auth passes
3) Second login screen: (get userprofile):
Joe.firstname.lastname@example.org prefilled for user and sent with password to BW
4) Auth fails on BW, because it was provisioned with lower case.