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Team reporting

We are in need of having Teams be established within WxCC for reporting purposes. Currently our associates are a part of a "business unit" and within that unit they are then assigned to a supervisor. We are in need of being able to allow for a report to be pulled by Team even though the associate may not be logged in to that team. This way the data flows with the associate for it's entirety no matter what team they have logged into. The agent performance should be based on the agent, not on what team that they were logged into and separated out.

  • Krista Sepulveda
  • Sep 24 2021
  • Will not implement
  • Vikram Gururaj commented
    26 Sep, 2021 02:11pm

    This is because Analyzer is tightly coupled with the way WxCC Config is available. WxCC Agents are always configured as Teams and hence the reporting also follows the same Model.