User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Allow access to listen to recordings in Standard Agent Profile

there are several times where associates are in need of listening to call recordings but do not need a license to listen to calls. please allow for access to be granted in Premium/Standard agent profiles to allow listen to call recordings

  • Krista Sepulveda
  • Sep 24 2021