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Ability to paste the MFA passcode into the MFA 6-digit field

Currently when using MFA , it is not possible to paste the copied passcode (from eg DUO) into the MFA 6-digit field of WEBEX. Customer needs to type each digit 1 by 1 now, which is not user friendly.

  • Jimmy Vandermosten
  • Sep 28 2021
  • Future consideration
  • Admin
    Ned Stankus commented
    9 Dec, 2021 11:36pm

    Thanks, Jimmy--I missed where you mentioned mobile earlier. We'll follow-up.

  • Jimmy Vandermosten commented
    9 Dec, 2021 11:24pm


    the question was raised for on mobile (Android/IOS). On a PC you read the 6digit code from you mobile, so copy/paste is not possible that way. (I just provided a PC screenshot because that was easier for me to take a screenshot and attach to the ticket).

    Hope it is clear now that it should be solved on the Mobile APP.

  • Admin
    Ned Stankus commented
    9 Dec, 2021 11:19pm

    Mac, PC or Linux? What version of the app are you running?

  • Jimmy Vandermosten commented
    9 Dec, 2021 10:54pm

    Attached requested screenshot. It's from the desktop client, but it's the same on the mobile app.

    You need to add the MFA 6-digit code after typing your email address and password to login. But on the mobile app you can't do a copy/paste, which is very inconvenient as eg the DUO app which created the 6digit code is also on your mobile of course.

    The most customer friendly method would obviously be that the Webex client automatically picks up the 6 digit code like some other apps already do today. But a copy/paste function would already improve the customer experience a lot.

    PS: You only get this of course if you enable the MFA function on the customer account.

  • Admin
    Ned Stankus commented
    9 Dec, 2021 10:35pm

    Jimmy--can you attach a screen shot of where this is happening?