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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Webex Contact Center provides the capability of ‘Flow Chaining’ in the Flow Designer (aka Flow Control) tool. ‘GoTo’ activity is available that can be used to terminate a current flow and hand off the voice call to an Entry Point or to another Flow. These are mechanisms to r-direct calls based on business hours or during emergency conditions. This capability is available on the platform since 30 March 2021.
Further, it is possible for an Agent to transfer a call to an Entry Point. And this capability was made available on 09 Mar 2021.
Refer/subscribe to the release notes page - https://help.webex.com/en-US/article/a1gx3h/What's-New-in-Webex-Contact-Center for more details.
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