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Consult to EP --

Allow for the associate to CONSULT to an EP for time of day routing versus Queue which does not hold Time of Day. this will prevent any calls routed outside of hours of operations to get through the system

  • Krista Sepulveda
  • Oct 4 2021
  • Need more info
  • Krista Sepulveda commented
    17 Jan, 2022 01:22pm

    As we are attempting to maintain one call session id for a call we would like the Consult to EP (which will bring over the original session ID) to function as needed. This will allow for us to provide all EPs to our associates however will not require a dial number and therefore not create a duplicate record.

  • Krista Sepulveda commented
    6 Oct, 2021 12:01pm

    Consult to EP does not work- it only works for Consult to Queue.