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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Provide defined idle state on Agent Team Stats- Realtime

allow other agents to view the state of teammates and anticipate return to queue

  • Marla Rayfield
  • Oct 15 2021
  • Amilius Pierce commented
    November 22, 2023 16:22

    Has this feature request been activated yet? We have clients who have resumed requesting this feature for their WXCC Desktop instance. Our first inquiry was on January 24th, 2023.