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Webex Calender is not syncing between Orgs withouth O365 Connection

Cisco TAC Case : 692307282 : No external meeting shown in Webex Suite/ Webex Calendar
Recap from Kristiyan Sabev:
Hello Vitezslav, I am Pamela's Team Leader.

I just reviewed the issue she is assisting you with and the latest updates by Kristiyan Rangelov.

At this point we can not really involve the BU team as what you have discussed above is expected behavior.

To summarize it, when you schedule a meeting and invite people outside of your organization if they are not using O365 they will simply receive an email about the meeting and the event will not show up in the calendar of their Webex app as there is no integration to synchronize the calendar from.

If the people that you are inviting are from your organization (meaning you all have accounts on the same site) the invites will be showing in their calendar. If they are using O365 they can select to synchronize their calendar with Outlook and if they are not using O365 they can select to synchronize Webex App scheduler.

Let me know if any further queries rise. I will be at your utmost disposal.


Lots of customers are still using onPrem Exchange Solution. Even if I plan a meeting from Webex Suite, other users from other Orgs. are not able to see the meeting in Webex Meeting App with Webex Calender connection.

Please fix this..

  • Vitezslav Kriz
  • Oct 19 2021