User Community Feedback

So the only way to have a chat in webex messaging is by creating a space each time? I can't just add people?

This really should be described as "multi-person chat", as it's confusing some people that you'd be adding a third person to an existing 1:1 direct conversation.

The idea is that any combination of people fit under "Direct" messages, with no need to create a named space. It's a direct message or chat between two or more people.

Similar item here: https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-527

how would retention work on these? I assume same as one-on-one chats.

Status changed to Planned?!! Yes!!

Adhoc group DMs. Other major collab platforms have this as base functionality.

Just this morning I needed to have a quick, ad-hoc discussion with three other people to coordinate something. I had no way to do it in Webex, so I messaged them each separately; it was a clunky, asynchronous coordination.

@Jim Fowler, I have the same use case you described.

Is this really not an available feature? This thread started in 2020. How many votes does it take to get this feature incorporated?

Yes, this is a "must have" feature for collaboration. Ad-hoc chats between multiple people is a widely used feature in other popular team collab tools.

Every time I look for this in Webex I'm surprised it isn't there. I got so used to ad-hoc group chats after using a competitor's product for several years. They're very useful and don't compromise chat history in any way. It's like having a Webex space that's automatically named with the parties you're talking to. The way I understand the present functionality is that for any combination of three or more people, a space has to be explicitly created, which in my humble opinion is unnecessarily cumbersome. There are definitely times when you want an explicitly named space, but not all the time. Here's an example use case that I'm encountering right now: I'm trying to schedule a meeting with two other colleagues and their schedules are pretty full. I want to quickly discuss with both of them if they have any availability. With other platforms, you simply search up two names and add them to a chat thread, which has its own message history. Message the two people, discuss things briefly and move on.

Yes, this is sorely needed.

To add to this Via the search bar select multiple people and create a space (group message) with the default name being the peoples first names. Creating a quick space (group message) on the fly in one step would be far more efficient. If I want to create a more formal space I'll create a space (group message)

I think there is some confusion on this. In Jabber you could easily do quick adhoc group chats. In Webex you have to create a "new space". It works, but it is rather messy, as that space lingers around. Adhoc group chats were nice.

This is a must feature which needs to be introduced asap. MS teams has this nice feature

In all honesty... creating a space to have a conversation with more than one person is pretty horrible.

This would help us in our transition from Cisco Jabber to Webex. Our end users are used to being able to simply click the add button on a direct message to make an ad hoc group chat (space).

This would throw off the larger user interface logic. We chat with another person or with a designated group of people. Adding one more person to a DM message exchange creates potential for unmanageble disorientation.

I also agree that this is a big missing feature.

Ideas were shared already: It should be possible in a 1:1 space to mark multiple messages and create a new space and copy the marked message to the new space instantly

WOW, what a great idea. certainly one of the abilities that we are loosing as we migrate away from lync/Skype. certainly saved a lot of time being able to pull someone into a conversation on the fly.

I think this would be easily solved by allowing selection of multiple messages/threads to be forwarded. Currently, a single message can be forwarded to a newly-created space in order to spawn a group space from a 1:1 conversation. If we could select multiple messages or threads and forward them all at the same time, it would allow moving of an ongoing conversation between spaces--including to a new group space created on the fly during the forward process.

I agree that you wouldn't want to add someone to a persistent chat space but there has to be a quick way to continue a conversation by adding additional people. Setting up a new space takes too much time.

I disagree.
Adding a person should always require you to create a new space.
Reasoning:
Private chat history should never be open to be shared with new people i a space for privacy reasons..

By definition a space is for communicating about one 'topic',
whereas a one to one chat could be about anything at all and completely unrelated to the 'topic' you would like to discuss,
(potentially you could have a 'conversation with someone for years about multiple topics both work and un-work related and adding someone to this conversation would show the full history of your communication.