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Indicate Webex Profile Change Has Been Saved

When an account holder has a name change and needs to change their email identity in their Webex account, or they want to change their display name or anything, the prompts are fine until they've made the change, and they get a prompt that says "if you leave the [web] page, your changes may be lost," but there is no Save button or indication that the changes you've made actually are saved.

Could the message be changed to "your changes have been saved and you may leave the page," or something comparable?

  • Guest
  • Oct 26 2021
  • Need more info
  • Guest commented
    2 Dec, 2021 05:34pm

    I see the "Need more info" tag, so have attached a cheat sheet I created to help individuals in our organization who have had a name change which required an email address change. In order to be able to sign in with their current email address (and be added to Webex spaces with their current email address), I've given them the step-by-step information on how to go to their profile and change the email address associated with their Webex identity.

    When they do this, they always make the change, but then get a pop-up window that tells them if they leave the page their changes may not be saved, but there is no way to continue, but to leave the page. This causes confusion almost every time, and I have to explain to them that the change has been made, and that they are okay to leave the page.

    Is there any way to confirm the change has been made instead of indicating that the change they've made may be lost if they continue? Let me know if you need more information.