Call consultation: During a consultation if

Call consultation: During a consultation if the client hangup, all the lines including CSR, client and consultation hangup. Only the client should leave the line.

Hi,

Here is the scenario.
CX call a CSR and the CSR make a consultation call.

If during the consultation the CX hangup the phone, all calls get drops.

This shouldn't happen and the CSR and consultation should remain active event if the CX hangup.

Thanks
Jonathan Senécal

Jonathan
Oct 28 2021

Contact Center

Comments (0)
Votes (5)

Post comment

User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Call consultation: During a consultation if the client hangup, all the lines including CSR, client and consultation hangup. Only the client should leave the line.

Related ideas

Call consultation: During a consultation if the client hangup, all the lines including CSR, client and consultation hangup. Only the client should leave the line.

Identify yourself with your email address

Related ideas