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Webhook for user status changes

We are integrating with many platforms presence statuses. Our end users get an unified presence status according to a customizable ranking.
We would need a way to obtain all organization users presence statuses in a non polling fashion.
So far, the best solution we found to avoid polling, is to subscribe to 'meetingParticipant' resource, and infer the user status based on the 'joined' and 'left' events. But for calls there is no resource we can subscribe to. Many of our customers claim that most of the times they use calls, not meetings, and that affects the status we show.
Preferably, we would like to be able to subscribe to users status changes. Other possible solution could be to be able to subscribe to 'telephonyCalls' at a organization level, and get notifications when calls starts and ends.
This would benefit many of our customers that use Webex as their main communication tool.

  • Benjamin Colautti
  • Nov 11 2021
  • Nico commented
    February 07, 2023 17:57

    That feature is exactly what our company needs.

    Polling gets inefficient quite quickly if you have a lot of users.

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  • Guest commented
    February 07, 2023 11:29

    We use the polling mechanism but that is not very efficient, if the site has 2000 users that's a lot of requests to do, especially if you have to poll every user separately. A webhook or a websocket connection with subscriptions would be way more efficient than the polling. IM&P has this functionality with the PWS for Jabber Users for many years. We are not able to give the customers the same level of integration possibilities with webex, if the api has not the same capabilities as we had with IM&P and Jabber.

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  • Djordje Cvetkovic commented
    February 17, 2022 10:33

    For our company this is quite important as well. We have installation with over 5000 active users. We need to be able to show users' presence states and make certain decisions based on it.

    Polling is simply not an option here.

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  • Guest commented
    November 12, 2021 10:39

    That is the quite important feature imo.

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