User Community Feedback

Whats the reason why not likely to implement?

We get lots of complaints from users on this. MS Teams handles reply threads much better.

I would almost recommend getting read of the thread capabilities if threads can't be moved to the bottom/most recent part of a conversation. It's too difficult to scroll back and forth for multiple ongoing conversations.

People reply to older threads and you have to scroll and find the new message. This is a usability issue that should be prioritized, whether you like it or not you are competing against the usability features of other platforms that do handle this.

This is hindering our enthusiastic adoption of Webex Teams. Latest messages should be at the bottom, whether they're individual messages or part of a thread. And if they're part of a thread, they should bring the whole thread to the bottom. As @Shaf mentioned, this is the default behavior in Microsoft Teams, and it's superior. At the very least, make this an option.

This is basic functionality that requires implementing and is offered as a standard feature in Microsoft Teams

Please fix this the My Threads is not sufficient. It is also not possible to reply in thread to previous reply. If you use quote it will break out from the thread...

Pulling the whole thread to the most current timestamp is another way to handle this... The scrolling up is really problematic in the Webex Teams implementation...

Threads are clear issue for the webex teams community, it is an important feature and just needs some tweaks. Marking this not likely to implement and to not at least offer any reasoning is disappointing.

I would choose and recommend any competing product that has this feature over WebEx Teams. Please reconsider.

I agree with the comments below, this is one of the most confusing, unusable problems with WebEx teams which would be great to resolve.

Hmmm, why "Not likely to be implemented" I wonder?

This fundamental bug in the UX is the reason we loathe webex so much.

I like the way Apple are handling threads in iOS 14 - the orginal message can be expanded, but the replies come to the bottom of the message too so you dont miss the replies

Open thread in side pane instead of side-pane. Pop-up is gives very bad experience.

This is the most hated part in webex for me. I keep missing threads when new ones are created

A thread sidebar or some other focused view like competitor apps would be great. The scrolling behavior is very odd and all the new reply notifiers can be glitchy