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To force a ANI when doing a outbound call

Currently when we are making a outbound call, we can go ahead without selecting a ANI.

I want to Call Center Desktop to force a selection.

  • Jonathan Senécal
  • Nov 18 2021
  • Future consideration
  • Attach files
  • Michael Turcotte commented
    18 Nov, 2021 07:21pm

    I would be nice to be able to "force" the agent to make an ANI selection before doing an outbound call. Having a "by default" outbound ANI is OK but not ideal!