Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Currently when we are making a outbound call, we can go ahead without selecting a ANI.I want to Call Center Desktop to force a selection.
I would be nice to be able to "force" the agent to make an ANI selection before doing an outbound call. Having a "by default" outbound ANI is OK but not ideal!
You won't be notified about changes to this idea.
©2020 Cisco and/or its affiliates. All rights reserved.