When on a call, the Call Center Desktop

When on a call, the Call Center Desktop availability state should be ''On Call''

Currently, when you are receiving a Inbound Call or doing a outbound call your state stays on available.

The state of the agent should be the same that we can see on our dashboard. On Call.

I would actually push this a litthe further and have state like:

ACD CALL
NON ACD CALL
INTERNAL CALL
OUTBOUND CALL

Thanks,

Jonathan Senécal

Jonathan
Nov 18 2021
Shipped

Contact Center

Comments (2)
Votes (9)

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Rajiv Krishnan commented

August 01, 2022 09:14

Refer What's New feature Engaged Label : https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center

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Rajiv Krishnan commented

May 05, 2022 09:23

The scope of the solution to be provided is available here in Coming Soon: https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center#topic_D8159C942D4EE10D3C86F7C043C86722
Search for User experience enhancement—Engaged label

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When on a call, the Call Center Desktop availability state should be ''On Call''

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