User Community Feedback

This would be massively useful, in particular for the receptionist client.
Setting the custom status as it is currently programmed is practically useless, for us just about everyone goes by the color around your profile pic. If there was a way that the "set a status" option could directly effect that color, like an additional option while setting the status. EX: "Set custom status text" and then "set custom status availability" with options like "away" "invisible/appear offline"
The features are halfway there they just need to be linked together with more customizable options.

Emerson

"Status" is a person's banner message. "Availability" needs more options between online, offline, and DND. I be may be personally busy or away. Skype had that. A long time ago, Skype also had an "invisible" status, where you looked offline, but weren't. You could chat with people, and they could respond, but noone else would know you're there and say "Oh! I can chat them up now!" THAT's the availability I need, rather than go offline. Then I can still get work done, and catch up on messages.

Our users would like to see other users and to be seen by other usrs as "offline" if they are not logged in or closed their Webex client. A green, yellow or green status like "was online 10 minutes ago" is confusing since many users think the other one will return soon. A grey or black status "offline" after log out or when closing Webex clearly shows that a user is not online and might not return that given day or week.

It would be useful to be able to customize the real status, and set the Active status for as long as needed. If we are available but not actively working n WebEx Teams, it will turn in some kind of "Away" status... So it is needed that the real status can be customized and not only those ones that can be added.

You may be able to "set a status" but it's not one that appears front and center when people glance at your name in a list. Only the colors come through green, or orange, or greyed out along with how long ago you were active. What folks are asking for is some manual control over that display , a yellow that is manually set between the green of "available" and the orange of "in a meeting" or the red of "do not disturb".

In skype when I set it to yellow (Be right back, Away, or Off Work) it stayed yellow until I set it back to available. No matter what words we use, folks are going to key off the color first, and check words on a pop up later or not at all. So let us have yellow as manually set, stuck to, and removed at will. Words for what kind of yellow can still just be the current status message we already have the ability to set.

why dont we have this? there are more status' that just DND. Skype got this right. Just another reason why i refuse to completely adopt this platform. What a simple programming update this would be,

When we use the external Out of Office auto reply option in Outlook it changes the Webex Availability icon to reflect Out Of Office which is inaccurate. In some cases we use the out of office auto reply to alert external contacts we are not available but are available to our peers internally. Updating the status to reflect that is confusing and a manual task one has to remember.

Currently you can click on your picture and then "Set a Status" - you can even create a custom status.

I would really like more granularity in status. I want a symbology that indicates that I am heads down and working, not "away."

Also it shows Away if we don't use WEBEX window for a while, also it shows our status as away after 10 minutes, is there away it can show us online as long as we are available on system and shows away immediately when we are not

Yep, this! There is a Do Not Disturb but not an Away status. You have to add a status as a free form that does not affect the icon showing you are away. You may be away but not on DND. THis needs considersation.