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Button to start a new direct messaging session should read as "Invite to WebEx"

When selecting the "+" sign beside the search bar at the top of the WebEx client then selecting "send a direct message" you are prompted to enter an e-mail address.

After entering the e-mail address of a user you have not had a conversation with before and is outside of your organization a button appears that reads "Invite to WebEx". This is confusing because it leads users to believe this will either:

1. initiate an ad hoc WebEx meeting with the other user or...
2. It will send an e-mail to this user to invite them to join WebEx.

This should read as "begin direct messaging session" or "open conversation"

  • Chad Dodson
  • Nov 22 2021
  • Not likely to implement
  • Nov 26, 2021

    Admin response

    Hi Chad,

    Thanks for the request.
    This is an invite flow. When you enter an email address the user is sent an email to sign up to Webex.