User Community Feedback

We have a situation where we want to open the contact center if someone is connected outside the office hours.

However, the only variable we can use to do that is the "Connected agent in queue" which gives the number of agent logged in the queue.

In our case, not everyone can answer every call in a queue because of the Skill Requirement in the Queue contact.

This is why a variable that looks at the number of agent with a certain skill would be very useful.

Thank you