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Distinctive ring tone for external and internal calls for broadworks

Our customers are seeking audio cues to differentiate internal and external calls.
Ring tones:

  • ability to set a ring tone to calls originating outside of an organisation.

  • ability to set a different ring tone to calls from within an organisation.

  • have two different handset ring tones for outbound calls as sometimes it is not clear when a number is internal or external.

  • have these features be supported for third party handsets such as Yealink.

  • Fred Salem
  • Nov 29 2021
  • Planned
  • Guest commented
    19 Jan, 2023 04:56pm

    Check out "Priority Alert" under Incoming Calls. You cannot set a ring tone for internal but you can do the inverse and select for "any external phone number" and therefore internal calls would be "normal" ring.

  • Guest commented
    28 Oct, 2022 01:14pm

    Has this feature been implemented yet?

  • Ian Gracie commented
    12 May, 2022 05:19am

    I have had two clients ask for this very feature as it was on their previous NEC PABX systems.

  • Guest commented
    1 Dec, 2021 05:06am

    Have had many customers ask for this exact feature!

  • Brian Arundell commented
    30 Nov, 2021 03:58am

    Great idea, this is a builtin feature on many on prem PBX's