Update agent state in WxCC when using WxC as

Update agent state in WxCC when using WxC as the endpoint - On a Call

In an environment where agents have 1 line, and they are using WxC, if they receive a direct call can their state be changed to On a Call and not receive additional WxCC calls until they're available again?

Guest
Nov 30 2021

Contact Center

Comments (0)
Votes (2)

Post comment

User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Update agent state in WxCC when using WxC as the endpoint - On a Call

Related ideas

Update agent state in WxCC when using WxC as the endpoint - On a Call

Identify yourself with your email address

Related ideas