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Show status as "Active" if using certain apps on mobile devices

We have several users within our org who use ipads for most of their work day. This leaves them showing as "idle" when using other work apps because they aren't active on their desktop and don't have the Webex app open on the ipad (it's running in the background).

It would be preferable for the mobile app to report status as "active" if the user is logged in to O365 apps linked to that same email address.

Example: If I have Outlook for Mobile, Excel, Word, or other Microsoft office apps, or OneDrive/SharePoint open on my mobile device, Webex should detect that status and show me as "active".

Ideally, the organization could configure which apps qualify, but at minimum if someone is using any Microsoft app using their work email address, it should show them as active.

  • Guest
  • Nov 30 2021
  • Future consideration