The fact is we are recommending customers to deploy the Cisco UC solution, use Jabber soft clients instead of desk phones, this is the current trend.
But the availability of the Jabber soft clients are unreliable, because in certain situations the user will have Jabber in the background doing their job and network connection loss uis experienced and Jabber is only indicating visually the connection loss. The users are unreachable.
- phone service visually displays the service is unreachable,
- phone icon is red and crossed out when attempting to dial
These are visual that the users in most cases won't realize until they need to use their phone again or some other tsk requires internet connectivity.
And with COVID, in home office, the users don't have the working environment as they perhaps have in the office, were the Jabber can be open on an additional screen, so in this case also, visual indication of connection loss is also useless.
Depending on the environement, users can be busy with local documents or other tasks that causes them not to realize the connection is lost.
Suggestion: a pop-up indicating to the user that they are experiencing network connection loss.