User Community Feedback

Hybrid work requires several admin assistant type users to support their managers the same way they would be able to in an office type environment, with multiple side cars and shared lines/custom functionality that isn't directly available in Jabber. While several customizations can be implemented to achieve somewhat of a workable solution, a soft phone like solution with the look and feel of an actual phone will help these users a long way.

At this point, users aren't just concerned about dialing-in to their extensions and make incoming and outgoing phone calls. There's a lot of other custom functionality that CUCM provides that could either be incorporated in Jabber or a soft phone product that has a similar interface as a Cisco 88xx series phone.