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Allow Webex Calling Call Queues to share announcement files

Often a business might want to use announcements, comfort messages for example, across multiple call queues. This would be particularly useful for highly regulated industries where the applications installed on a computer are restricted, so they use the Control Hub recording capability. With this capability, they would reduce the amount of time required to record messages and it would ensure consistency of recordings across the queues.

  • Michael Smith
  • Dec 28 2021
  • Planned
  • Admin
    Alec Walker commented
    6 May, 2022 11:23am

    An announcement repository is currently planned for 2H2022, which will allow upload of media files, which can be shared across services (call queues, auto attendants).

    Please check SalesConnect for the collaboration roadmap, and see the Coming Soon page for Webex Calling upcoming feature releases.